Frequently Asked Questions (FAQ)
Have a question about our business? Hopefully we've answered it here. If not please do no hesitate to contact us. We know it's important that your donation goes to a good cause, and we assure you that we are trying to build a sustainable business that can truly make our community a better place to live.
1WHY DONATE WITH US?
We aim to be the most convenient and pleasant donation experience there is. Our goal is to reduce the workload on you through our convenient donation pickup service. We figure it is the least we can do given your generosity with your possessions. Your donations will help with funding awesome local community projects that everyone can utilize.
2HOW TO DONATE?
You can download our convenient mobile app and schedule your pickup through any smart phone by searching for "Community Thrift" on Google Play or the App Store, or you can call 509-315-1970 and someone can assist you with scheduling a pickup. If you'd prefer you can drop off items at 303 Wellsian Way in Richland any time between 9AM and 7PM every day.
- Clean, gently used adult clothing and shoes
- Jewelry and Accessories
- Art and Collectibles
- Movies and Music
1I HAVE A QUESTION ABOUT YOUR POLICIES
If you have a question about our operation please call us at 509-315-1970 or use our contact form to send us an email. We are eager to serve, and want to make our mission as clear as possible.
2HOW DO MY DONATIONS BENEFIT THE COMMUNITY?
Our goal is to generate funding for community projects, and special projects at local non-profits. We aim to build things everyone can utilize such as splash parks, and other facilities.
3WHERE CAN I DONATE?
You can download our mobile application or call to schedule a donation pickup. If someone is hosting a mobile donation drive near you, or you see our trailer open you are more than welcome to drop your donations off. You can also drop off donations at our store located at 303 Wellsian Way in Richland right next to Harbor Freight. We are open every day from 9AM - 7PM.
1WHAT ITEMS ARE NOT ACCEPTED?
We accept the majority of items out there. As long as your items are gently used and in resalable condition we will take them. We cannot take garbage, chemicals, or other hazardous products due to the high cost of disposal and danger to our employees. We take a very limited amount of furniture due to space constraints as well, although we're hoping to change that in the future.
2WHAT HAPPENS TO THE ITEMS I DONATE?
Items are sorted, priced, and sold. If an item does not sell it is stored and bundled to be sold in bulk to recyclers all around the world. We try to eliminate as much waste as possible. Occasionally some specialty items may be donated to certain causes such as cold weather jackets for people in need.
3WHY SHOULD I DONATE?
Many donation driven services seek to help a specific group of people. We aim to serve as many people as possible through community projects that can hopefully benefit a large percentage of the local populous. Our goal is to generate enough funding to consistently build cool projects locally such as splash parks, and other facilities that everyone can utilize free of charge.